Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and if applicable, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@sinopeconline.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return costs are deducted from the refund, and a 5% restocking fee will apply to all returned items. 

You can always contact us for any return questions at returns@sinopeconline.com 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened or used items cannot be returned. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted at our warehouse, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 10 business days have passed since we’ve approved your return, please contact us at returns@sinopeconline.com and we will prompty investigate the issue.